Talk to a person
There is no queue system and no first-line script. Messages reach the people who run the servers.
Already a customer?
Open a ticket in the client area instead. It attaches to your account and your servers, which means we can act on it without asking you to prove who you are.
Abuse reports
Email abuse@vpslatch.net with logs and timestamps in UTC. A person reads it and acts. We would much rather hear from you directly than find out via a null-route.
About the old VPSLatch
If you are chasing the company that traded under this name before 2013, we cannot help with accounts, invoices or data from it — none of that came with the domain. Here is what we do know.